E-Store Quick Tips
Thank you for checking out our e-Store. What follows are a few tips to help make your shopping experience here a good one.
Setting Up a Customer Account / Profile
We invite all prospective customers to set up an account with our e-Store. Doing so will allow the customer the ability to
1) Save a product listing to a 'Wish List',
2) Access Order History (once an order has been placed) and
3) Enable quick re-ordering from Order History.
4) Enable the use of our online Refund / Return Request System as may be needed.
This may be done two ways:
a) By simply pressing the Register Button along the top right menu bar, filling in the information requested in the 'Create Profile' form and submitting; or
b) During the Check Out Process, clicking on the sliding button bar to create an account / profile with the Ship To contact information entered for the pending order.
Questions about Products and/or Orders Placed
To ask a question about a specific product, simply click on the product lisitng of interest. On the right hand side underneath the social media icons there is a blue 'Click to ask a Question about this Product' bar. Click on this blue bar and complete the information requested--including your question--in the pop-up box and hit 'Submit'.
We welcome your questions and look forward to following up with you!
If there are concerns or problems with items purchased please do not hesitate to contact us using the store’s Contact Us Form. Please reference your order number in the Contact Us Form. We welcome your correspondence!
Using either the PayPal or FedEX Cross Borders Payment System
For domestic sales we utilize PayPal for electronic processing of payments. For international sales we utilized FedEX Cross Borders Payment System. Please be comfortable doing business with us knowing that PayPal and FedEX Cross Borders are keeping your payment details safe and secure. Occupational Textiles Solutions LLC / No Limits Textiles does NOT have any access to your payment info.
A customer does NOT need to have his or her own PayPal account in order to place an order using PayPal. The PayPal Payment system landing page allows a customer to choose: Use one's own PayPal account if he / she has one OR scroll down the landing page to enter credit card details.
Rating the Product Purchased
We welcome our customers to rate our products. Simply click on the product of interest to call up the full listing details. Then scroll down the page to find the 'Customer Feedback' tab. Click the number of stars you feel the product merits. Then scroll down further to add a review by completing the information requested under 'Add your review here'.
Please know all customer submitted reviews will be looked over by us prior to our posting it onto the e-Store website. Only those reviews free of vulgar- or profane language will be published.
We value constructive feedback! It helps us as a business, it helps prospective customers with their buying decisions and we trust the buying public to considered all reviews thoughtfully.
Refunds /Returns / Exchanges
Refund, return or exchange requests may be made for any product within 14 business days of receiving the product.
Domestic Sales Refunds / Returns / Exchanges
In the event a customer desires a refund, return or exchange and does not have an account with us:
- Contact us using the Store's Contact Us form and tell us about your purchase. Please include Order Number and reason for your request.
Upon receipt of the e-mail we will review it and follow up with the customer with any questions we may have. Upon review and approval, a Return Authorization will be generated and e-mailed to the customer. A pre-paid shipping label and instructions will follow.
In the event a customer desires a refund, return or exchange and the customer does has an account with us:
Use our online system for to make your refund/ return / exchange request:
- A customer logs into his / her account and clicks on the Order History link,
- Search for the order of concern and click on the Create Return link,
- Then complete the data requested in the Create Return Request box and click on the Create Button.
The system will display a confirmation message saying the return has been created successfully.
Internally, we will review it and follow up with the customer with any questions we may have. Upon review and approval, a Return Authorization will be generated and e-mailed to the customer. A pre-paid shipping label and instructions will follow.
We use the United States Postal Service (USPS) for domestic returns of our products using USPS First Class Package rates.
Refunds will be issued upon receipt of product(s) returned with their original packaging. Refund amounts will equate the value of your order LESS the shipping charge value of the pre-paid shipping label unless otherwise agree upon.
International Sales Refunds / Returns / Exchanges
Any product item being exchanged or returned as part of an agreed upon request will be facilitated through FedEx Cross Borders (formerly Bongo International).
Refund, return or exchange requests may be made for any product within 14 business days of the receipt of the product.
Refunds will be issued upon receipt of products returned with their original packaging. Refund amounts will equate the value of your order LESS the shipping charge value of the pre-paid shipping label unless otherwise agree upon