Shipping and Refunds Policies
For shipping in the Continental U.S., Alaska, Hawaii, U.S. Protectorates and APO/FPO (Domestic Sales):
- To keep shipping costs to a minimum, all items are shipped by the U.S. Postal Service (USPS). “Standard Service" means orders will be shipped using USPS First Class Package service. "Expedited Service" means orders will be shipped using USPS Priority Mail.
- No packages will be insured.
- No packages will be mailed to P.O. Box addresses.
- Occupational Textiles Solutions LLC will not be held liable for lost packages.
We utilize PayPal.com Shipping to create and pay for order package shipping labels. Upon creation of the shipping label an e-mail from PayPal.com will be sent notifying the customer that a shipping label has been created for his/her No Limits Textiles order. This e-mail from PayPal.com will include the Order package USPS tracking number assigned and its anticipated delivery date.
Recognizing this, please know our e-Store will not send a separate e-mail notification to the buyer regarding shipping of his / her order. In addition, we will not send order delivery status reports / updates.
For shipping International Orders
We have partnered with third party service provider FedEx Crossborder (formerly Bongo International) to service our international customers.
At checkout, complete your contact information. Choose your international destination from the country drop down menu. Submit your order. You will then be automatically transferred to the FedEx Cross Border portal. The landing page there will summarize the product(s) you ordered, international shipping options for delivery and costs, any duties, taxes or other "landing costs" for your order that will apply.
Upon completing your review and submitting your order on the FedEx Cross Border Portal, your credit card will be charged for the entire purchase. Once your order has been successfully placed, No Limits Textiles / Occupational Textiles Solutions will be notified and we will ship the goods to FedEx Cross Border's domestic distribution facility. Upon package arrival, FedEx Cross Border will process the order and transport it to your international address.
Regarding Refunds, Returns or Exchanges
Refund, returns or exchange requests may be made for any product within 14 business days of receiving the product.
Domestic Sales Refunds, Returns or Exchanges
In the event a customer desires a refund, return or exchange and does not have an account with us:
- Contact us using the Store's Contact Us form and tell us about your purchase. Please include Order Number and reason for your request.
Upon receipt of the Return Request Form here we will review it and follow up with the customer with any questions we may have. Upon review and approval, a Return Authorization will be generated and e-mailed to the customer. A pre-paid shipping label and instructions will follow.
In the event a customer desires a refund, return or exchange and the customer does have an account with us:
Use our online system make your refund / return / exchange request:
- A customer logs into his / her account and clicks on the Order History link,
- Search for the order of concern and click on the Create Return link,
- Then complete the data requested in the Create Return Request box and click on the Create Button.
The system will display a confirmation message saying the return has been created successfully.
Internally we will review it and follow up with the customer with any questions we may have. Upon review and approval, a Return Authorization will be generated and e-mailed to the customer. A pre-paid shipping label and instructions will follow.
We use the United States Postal Service (USPS) for domestic returns of our products using USPS First Class Package rates.
Refunds or exchanges will be issued upon receipt of product(s) returned with their original packaging. Refund amounts will equate the value of your order LESS the shipping charge value of the pre-paid shipping label unless otherwise agree upon.
International Sales Refunds, Returns or Exchanges
Any product item being exchanged or returned as part of an agreed upon request will be facilitated through FedEx Cross Borders (formerly Bongo International).
Exchange or Return requests may be made for any product within 14 business days of the receipt of the product.
Refunds will be issued upon receipt of products returned with their original packaging. Refund amounts will equate the value of your order LESS the shipping charge value of the pre-paid shipping label unless otherwise agree upon.